WEB SALES CONDITIONS
Through its WEBSITE; www.famaideal.com (.es) (.fr) (.de) (.uk), of FAMAIDEAL S.L., hereinafter the administrator of the website. Due to the content and purpose of the WEBSITE, people who want information or purchase the products offered on this website must register in the USERS / CLIENTS form, which is acquired by completing the REGISTRATION form, your data will be incorporated into an automated file for your protection as set forth in the Royal Decree-Law, of July 27, for the adaptation of Spanish Law to EU regulations, for the application of article 13 of the General Data Protection Regulation-EU-2016/679, of the Parliament and Council of Europe, of April 27, 2016, and the LOPD-3/2018, on the guarantee of digital rights, the Law applicable to Electronic Commerce, 34/2002, LSSI-CE, Royal Decree 1906/1999, Telephone or Electronic Contracting and Law 26/1984, of July 19, Defense of Consumers and Users.
Pursuant to article 6, section f, of the RGPD-UE-2016/679, and the LOPD-3/2018, on the guarantee of digital rights, in its article 7, it states that the interests or fundamental rights and freedoms of the interested party that require the protection of their personal data, in particular when the interested party is a minor under 14 years of age who cannot give their consent for an online store to collect their personal data, their legal representatives (parents or guardians) being those who can do so on their behalf, except when the minor is at least 16 years old, in which case their consent will be lawful.
1. WEB CONTENT INFORMATION.
The WEBSITE: www.famaideal.com (.es) (.fr) (.de) (.uk), of which FAMAIDEAL S.L. is the Administrator, hereinafter WEBSITE, dedicated to the distribution of hairdressing and beauty products, with products related to this sector.
ORDER TRACKING: You can check the tracking of your orders by registering with your customer password in the My Orders section.
For the WEBSITE, each user of this website is a potential customer who deserves that our products meet their expectations.
2. PRODUCT PRICES.
The prices displayed on the WEBSITE include VAT on all products and the shipping price will depend on the distance, a rate that will be reflected at the time of acceptance of the purchase in the MY CART section.
3. ORDER FORMALIZATION
Once the order has been formalized, that is, with the acceptance of the conditions of sale and conditions of use and the confirmation of the purchase process in the MY CART section, the administrator of the website will always send a notice or email to the USER/CLIENT, confirming the details of the products purchased.
4. PAYMENT METHOD.
The USER/CLIENT will pay the amount at the time of placing the order.
The USER/CLIENT must pay the amount corresponding to his order by PayPal, credit card or BANK TRANSFER.
The USER/CLIENT must notify the administrator of the website of any improper or fraudulent charge on the card used for payments, by email or telephone, as soon as possible so that the administrator can take the appropriate steps.
5. DELIVERY LOCATION, TIMELINES, AND LOSSES:
Delivery times will depend on the distance, by courier as stated in the description of each product, although a delay in delivery will not be a reason for penalty.
The administrator of the website will not be responsible for errors caused in delivery when the delivery address entered by the USER/CLIENT in the order form does not correspond to reality or has been omitted.
The deadlines may vary for logistical reasons or due to force majeure. In cases of delivery delays, the administrator of the website will inform its USERS/CLIENTS as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment in which the courier agency makes the product available to the USER/CLIENT, which is materialized through the control system used by the transport company.
Delays in delivery will not be considered in cases where the order has been made available to the USER/CLIENT by the carrier within the deadline and could not be delivered due to a cause attributable to the USER/CLIENT.
5.1. DELIVERY DETAILS, UNDELIVERED DELIVERIES, AND PRODUCT LOSS.
If the USER/CUSTOMER is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange delivery. The administrator of the website contracts, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at ensuring that delivery takes place.
If delivery has not been arranged after 7 days from the order being dispatched, the USER/CUSTOMER must contact the administrator of the website.
If the USER/CUSTOMER does not proceed in this way, after 10 working days from the order being dispatched, it will be returned.
If the reason for the failure to deliver is the loss of the order, FAMAIDEAL will begin an investigation, which will delay the delivery of the order, a circumstance that the administrator will resolve with the client.
5.2. DELIVERY DILIGENCE.
The USER/CUSTOMER must check the good condition of the order before the transport company, which, on behalf of the administrator of the website, carries out the delivery of the requested product, indicating on the delivery note any anomaly that may be detected in the order.
If, subsequently, after having reviewed the products, the USER/CUSTOMER detects any incident such as signs of having been manipulated or any damage caused to it by the shipment, he/she undertakes to communicate it as soon as possible to the administrator of the website within 24 hours following delivery, via email: fama@famaideal.com, or by telephone, +34 931 641 753
6. RETURNS
6.1. RETURN PROCEDURE
All products purchased on the administrator's website may be returned and refunded, provided that the USER/CUSTOMER informs the administrator of their intention to return the purchased product(s) within 15 days of receiving the product.
The administrator of the website will only accept returns that meet the following requirements:
• The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
• The shipment must be made using the same box or packaging in which it was received to protect the product.
• In the event that it is not possible to do so with the packaging in which it was delivered, the USER/CUSTOMER must return it in a protective packaging so that the product reaches the company of the administrator of the website with the maximum possible guarantees.
• Refund of money, if desired, on items not expressly ordered outside the catalog.
• A copy of the delivery note must be included in the packaging, where the returned products and the reason for the return are also marked.
If the reason for the return is attributable to the administrator of the website (the product is incorrect or incomplete, it is not what was ordered, etc.), the amount of the return will be refunded. If the reason is another, the cost of the return expenses will be borne by the USER/CUSTOMER.
To proceed with a return, the following steps must be followed:
• They will inform within 24 hours after delivery and no later than 15 days, indicating that the product wants to be returned. The information can be made by telephone, or by email; fama@famaideal.com
• The USER/CUSTOMER must return the products by the same system that they were delivered or a courier company of their choice. The return must be paid for by the USER/CUSTOMER, or they must deliver it personally to our address. • Inform the website administrator of the return system used, with the date of the return.
7. REFUNDS TO USER/CLIENT
The administrator of the website will manage the refund order under the same system that was used for the payment. The application of the refund to the USER/CUSTOMER's account or card will depend on the card and the issuing entity. The application period will be up to 30 days for credit cards.
8. PRIVACY POLICY
FAMAIDEAL informs of the possibility of exercising the rights of access, rectification, opposition, deletion, limitation, and portability, so that the user can obtain a copy of the personal data that they have provided on the website in order to be able to transmit them to other services. These rights may be exercised by any means that leaves a record of their sending and receipt at the address: Pujades 43B, 08005, Barcelona, Email: fama@famaideal.com, providing a photocopy of the ID or alternative documentation that proves their identity.
TERMS AND CONDITIONS OF USE
These terms and conditions of use regulate the use of www.famaideal.com (.es) (.fr) (.de) (.uk), of which FAMAIDEAL S.L., with NIF: B66395435, with registered office at: Pujades 43B, 08005 Barcelona, is the owner.
Through its WEBSITE, www.famaideal.com (.es) (.fr) (.de) (.uk), hereinafter WEBSITE, the administrator of the website. Due to the content and purpose of the WEBSITE, people who want information or purchase our products must register in the USERS/CLIENTS form, which is acquired by completing the REGISTRATION form, their data will be incorporated into an automated file, as set forth in Royal Decree-Law 5/2018 of July 27, for the adaptation of Spanish Law to European regulations, by article 13 of the General Data Protection Regulation-EU-2016/679, of the Parliament and Council of Europe, of April 27, 2016, by Organic Law 3/2018, on the Protection of Personal Data and guarantees of Digital Rights.
1. INFORMATION ABOUT THE WEBSITE.
The WEBSITE: www.famaideal.com (.es) (.fr) (.de) (.uk), of which FAMAIDEAL S.L. is the Administrator, is dedicated to the distribution of hairdressing and beauty products.
2. AVAILABILITY
The administrator of the website will do everything possible to resolve all queries and requests for services from all its USERS/CLIENTS, as quickly as possible in response to the queries.
However, occasionally, and for reasons that are difficult for the website administrator to control, such as human errors or incidents in the computer systems, it is possible that the speed finally served to the USERS/CLIENTS, differs from the order initially made by the website administrator, to satisfy the orders of the USERS/CLIENTS.
In the event that the service is not available or cannot be completed, after having made the reservation, the USER/CLIENT will be informed by email of the total cancellation of the reservation.
3. SECURITY
The administrator of the website has the highest security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible and understandable by the USER/CLIENT's computer and that of the WEBSITE. In this way, by using the SSL protocol, the following is guaranteed:
1. That the USER/CLIENT is communicating his/her data to the server centre of the website administrator and not to any other that tries to impersonate him/her.
2. That between the USER/CLIENT and the server centre of the website administrator, the data is transmitted encrypted, preventing its possible reading or manipulation by third parties.
CERTIFICATES OF COMPLIANCE WITH LSSI-CE AND DATA PROTECTION
FAMAIDEAL S.L., which owns the website, www.famaideal.com (.es) (.fr) (.de) (.uk), complies with the current Data Protection regulations and with the LSSI-CE.
4. INTELLECTUAL AND INDUSTRIAL PROPERTY
The administrator of the website has all rights over the content, design and source code of this website, www.famaideal.com (.es) (.fr) (.de) (.uk), and, in particular, but not limited to, the photographs, images, texts, logos, designs, brands, trade names and data included on the website.
USERS/CLIENTS are advised that these rights are protected by current Spanish and international legislation on intellectual and industrial property, Royal Legislative Decree 1/1996, of April 12.
Furthermore, and without prejudice to the above, the content of the WEBSITE is also considered a computer program, and therefore, all current Spanish and European Community regulations on the matter are also applicable to it.
The total or partial reproduction of this website, or any of its contents, is expressly prohibited without the express written permission of the website administrator.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that involves an infringement of current Spanish and/or international regulations on intellectual and/or industrial property, as well as the use of the contents of the website without the prior express written authorization of the administrator, is totally prohibited.
The administrator of the website informs that it does not grant any implicit license or authorization on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in www.famaideal.com (.es) (.fr) (.de) (.uk)
The use of the contents of the web domain is only authorized for information and service purposes, provided that the source is cited or referenced, with the user being the only person responsible for any misuse of the same.
5. ACCESS AND STAY ON THE WEBSITE
5.1. OUR CONTENTS
The USERS/CLIENTS are fully responsible for their conduct when accessing the information on the WEBSITE, while browsing it, as well as after having accessed it.
As a result of this, the USERS/CLIENTS are the only ones responsible before the administrator of the website and third parties for:
1. The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of the WEBSITE, whether or not prepared by the administrator of the website, published or not under its name in an official manner.
2. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, render useless or deteriorate the WEBSITE, or its services or prevent normal use by other users.
The administrator of the website reserves the right to update the content when it deems appropriate, as well as to remove, limit or prevent access to it, temporarily or permanently, as well as to deny access to the WEBSITE to USERS/CLIENTS who misuse the content and/or fail to comply with any of the terms and conditions that appear in this document.
The administrator of the website informs that it does not guarantee:
1. That access to the WEBSITE and/or the linked websites is uninterrupted or error-free.
2. That the content or software that USERS/CLIENTS access through the website or the linked websites does not contain any errors, computer viruses or other elements in the content that may cause alterations in their system or in the electronic documents and files stored in their computer system or cause any other type of damage.
6. OUR RESPONSIBILITY
For the use that USERS/CLIENTS may make of the materials on the WEBSITE or linked websites, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the contents of the WEBSITE, or of third parties.
Any damages and losses to USERS/CLIENTS, caused by normal or abnormal operation of the search tools, the organization or location of the contents and/or access to the WEBSITE, and, in general, errors or problems that arise in the development or implementation of the technical elements that the WEBSITE, or a program provides to the USER/CLIENT.
For the content of those pages to which USERS/CLIENTS may access from links included on the WEBSITE, whether authorized or not.
The acts or omissions of third parties, regardless of whether these third parties may be linked to the administrator of the website by contractual means.
The administrator of the website will not be liable in any case when the following occur:
• Errors or delays in accessing the WEBSITE by the USER/CLIENT when entering their data in the service order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, causes of chance or force majeure and any other unforeseeable contingency beyond the good faith of the administrator of the website.
• Errors or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the services of the website are constantly operational.
• Errors or damages caused to the website by inefficient and bad faith use of the service by the USER/CLIENT.
• Inoperability or problems with the email address provided by the USER/CLIENT for sending confirmation of the service order.
In any case, the administrator of the website undertakes to solve any problems that may arise and to offer all necessary support to the USER/CLIENT to reach a quick and satisfactory solution to the incident.
Likewise, the administrator of the website has the right to carry out promotional campaigns during defined time intervals to promote the registration of new members in its service.
The administrator of the website reserves the right to modify the conditions of application of the promotions, extend them by duly notifying them, or proceed to exclude any of the USERS/CLIENTS from the promotion in the event of detecting any anomaly, abuse or unethical behaviour in their participation.
7. PRIVACY POLICY
USERS/CLIENTS undertake to browse the WEBSITE and use the content in good faith.
In compliance with the provisions of Royal Decree-Law-5/2018, for the adaptation of Spanish law to European Union regulations, for the General Data Protection Regulation-EU-2016/679, and the LOPD-3/2018 for the guarantee of digital rights, we inform you that the completion of any form on the WEBSITE, www.famaideal.com (.es) (.fr) (.de) (.uk), or the sending of an email to any of our mailboxes implies acceptance of this privacy policy, as well as the authorization to the administrator of the website to process the personal data that you provide us, which will be incorporated into the file, owned by the Data Controller and/or administrator of the website.
The data of the USERS/CLIENTS will be used to send online and physical transactions via email, carried out by the administrator of the website, as well as to deliver purchases.
By simply visiting the WEBSITE, the USERS/CLIENTS do not provide personal information nor are they obliged to provide it.
The administrator of the website undertakes to maintain the utmost reserve and confidentiality regarding the information provided and to use it only for the purposes indicated.
The administrator of the website assumes that the data has been entered by its owner or by a person authorized by the owner, as well as that it is correct and exact.
These data will be entered into an automated file under the responsibility of the administrator of the FAMAIDEAL website, in order to facilitate, expedite and fulfill the commitments established between both parties.
Likewise, FAMAIDEAL informs of the possibility of exercising the rights of access, which allows the web user to know what personal data the administrator of this page has and in such case will respond within a period of 30 days, provided that the data is kept, rectification, which allows errors to be corrected, data that are inaccurate or incomplete to be modified and to guarantee the certainty of the information, opposition that may be requested and ensure that the data is not processed, deletion that allows inadequate or excessive data to be deleted, limitation, by which you can request that the processing of your data be limited when you have exercised your right to rectification of your personal data, and portability, so that the user can obtain a copy of the personal data that you have provided on the website in order to be able to transmit them to other services, these rights may be exercised by any means that leaves a record of its sending and receipt to the address: PUJADES 43B, 08005 Barcelona, Email: fama@famaideal.com, providing a photocopy of the ID or documentation alternative that proves your identity.
Unless you tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any change and that we have your consent to use it in order to build loyalty between the parties.
The sending of your data through the forms on our website will be subject to your having read/accepted the Conditions of Use, by means of a mandatory check box at the bottom of the form.
In accordance with the provisions of Law 34/2002, on Information Society Services and Electronic Commerce in its article 21, we ask for your consent to be able to make advertising communications that we consider may be of interest to you, by email or by any other equivalent means of electronic communication, this consent will be accepted or denied with a mandatory check box at the bottom of the form.
To modify, update or cancel your personal data, the USER/CLIENT will write from the email in your account to: fama@famaideal.com, with the subject.
Therefore, the USER/CLIENT is responsible for the accuracy of the data and the administrator of the website will not be responsible for the inaccuracy of the personal data of the USERS/CLIENTS.
In accordance with current legislation on data protection, the administrator of the website has adopted the appropriate security levels for the data provided by the USERS/CLIENTS and, in addition, has installed all the means and measures within its reach to prevent the loss, misuse, alteration, unauthorized access and extraction of the same.
8. NULLITY
In the event that any clause of these terms and conditions of use is declared null, the remaining clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these terms and conditions.
The administrator of the website may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of the same, except for express recognition by the administrator of the website or prescription of the action that corresponds in each case.
9. MODIFICATION OF TERMS AND CONDITIONS OF USE
The administrator of the website reserves the right to modify, at any time, the presentation and configuration of the WEBSITE, as well as these terms and conditions of use.
Therefore, the administrator of the website recommends that the USER/CLIENT carefully read the conditions and terms of use, each time they access the WEBSITE. USERS/CLIENTS will always have these terms and conditions of use in a visible place, freely accessible for any queries they may wish to make.
10. APPLICABLE LAW AND ARBITRATION
These terms and conditions of use are governed by the Spanish legislation applicable in the matter. To resolve any controversy or conflict that may arise, the parties submit to the jurisdiction of the courts of Barcelona, the city of origin of the company that owns the WEBSITE, unless the law imposes another jurisdiction.