30 day products return
What happens if you want to return a product?
You can make a product return without justifying the decision and without penalty of any kind, within 30 days of receiving the order. Once the established period of 30 days has elapsed without having partially or fully returned the items, it will be understood that you accept the order in full or on those products that you decide to stay.
To return one or more products you must send them to our warehouses:
Galileo 9, local
The products must come unopened, unused and keeping their original packaging as well as their security seals (caps, transparent cellophane paper or stickers) and be in perfect condition.
You must be careful when preparing the products for return. Protect them with paper, boxes, etc. but don't stick anything directly to the packaging. If the original packaging is affected by poor preparation, the return will not be accepted.
If it is a pack or basket of products, all the products that were incorporated, including the corresponding box or basket, promotional gifts, etc. must be delivered.
Once the products have been received and their status checked, we will proceed to their refund within a maximum period of 7 working days.
If the payment was made by credit / debit card or PayPal, you will receive the refund by the same means.
If the payment was made by bank transfer you will receive a coupon of discount for the same value suitable for use in your next order.
What happens if I do not receive the merchandise in perfect condition?
In case of not receiving the shipment in good condition, such as the breakage of one or more items, we ask you to send us a photo of the defect and / or breakage within a maximum period of 24 hours from the receipt of the order.
If you do not tell us otherwise, the change will always be made by the same article. If before making the shipment by the same reference / s that came damaged you want us to refund the value of the item, you must communicate it.
Famaideal will take care of the postage corresponding to the return and new shipment.
What happens if there is an error in the order from us?
If you detect an error in the order you must contact us in a maximum period of 48 hours, through our Contact page. After this period, claims will not be accepted.
We will take care of removing the wrong product and you will receive the requested merchandise at no additional cost. To accept a return both the product and the packaging must be in their original condition and the containers of the unopened products.